PRIVACY POLICY
01
Who We Are
[DN Homes Private Limited / registered legal name] (“DN Homes”, “we”, “us”, “our”), with its office at [full registered address], provides construction, renovation and interior design services. We operate the website www.dnhomes.in (the “Website”).
For the purposes of the Digital Personal Data Protection Act, 2023 (“DPDP Act”), DN Homes is the Data Fiduciary for the personal data described in this policy, and you are the Data Principal. We also follow the Information Technology Act, 2000 and its applicable rules.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
02
Scope of This Policy
This policy applies to personal data we process when you:
- visit or browse the Website;
- fill in our contact or enquiry form, or request a quotation or package details;
- call, email, or message us on WhatsApp or social media;
- meet our team, book a consultation, or visit our office or a Site;
- become a client and engage us for a construction or interior Project.
It should be read together with our Terms & Conditions.
03
Personal Data We Collect
We collect only the data we need for the purposes described in this policy.
- Identity & contact details – Name, phone number, WhatsApp number, email address, postal address
- Enquiry details – Messages you send through our contact form, the service or package you are interested in, preferred time to contact you
- Project & property information – Site location and address, plot size, land/property ownership documents, patta/chitta, EC, approved plans, floor plans, budget, design preferences, site photographs
- KYC & agreement details – PAN, Aadhaar (masked where possible) or other ID as required for the Project Agreement, building approvals, or home loan documentation
- Financial & transaction data – Payment records, invoices, UTR/transaction references, bank name for refunds, GSTIN (if applicable). We do not collect or store your card numbers, UPI PINs or net-banking passwords.
- Communication records – Emails, WhatsApp chats, call notes, meeting minutes and approvals given during the Project
- Technical & usage data – IP address, browser and device type, pages visited, time spent, referring website, approximate location, cookie identifiers
- Images & video – Photographs and videos of the Site and completed Project; CCTV footage at our office or Site, where installed
We do not intentionally collect sensitive information such as health data, religion or caste. Please do not send such information to us.
04
How We Collect Your Data
- Directly from you, through Website forms, phone calls, WhatsApp, email, meetings and signed documents.
- Automatically, through cookies and similar technologies when you use the Website (see Section 8).
- From third parties, such as referrals from existing clients, architects or channel partners, property portals, social media advertising lead forms, and banks or housing finance companies handling your home loan.
05
Why We Use Your Data
- Respond to enquiries – Call or message you back, share package details, schedule a meeting (our “Meet Our Expert” step)
- Prepare quotations & designs – Assess your site, prepare estimates, BOQs, drawings, 3D designs and interior concepts
- Deliver the Project – Draft the Project Agreement, coordinate approvals, plan and execute work, share progress updates, carry out handover and warranty service
- Billing & payments – Raise invoices, record payments, process refunds, meet GST and accounting requirements
- Customer support – Handle complaints, snag rectification and after-sales service
- Improve our Website & services – Understand how visitors use the Website and improve content, design and performance
- Marketing (with consent)- Send offers, new packages, project updates and newsletters
- Legal & security – Comply with laws, respond to lawful requests from authorities, prevent fraud, and establish or defend legal claims
06
Consent & Legal Basis
We process your personal data on the following grounds permitted under the DPDP Act:
- Consent: When you submit our enquiry form or contact us, you consent to us using your details to respond to you. Consent for marketing is taken separately.
- Legitimate uses: When you voluntarily provide your data for a specific purpose (for example, sharing your plot documents to get a quotation), and where processing is necessary to comply with law, court orders, or to respond to emergencies.
Withdrawing consent: You may withdraw consent at any time by emailing info@dnhomes.co.in or replying “STOP” to our messages. Withdrawal will not affect processing already done, and we may still keep data we are legally required to retain. If you withdraw consent needed to deliver an ongoing Project, we may be unable to continue the Project.
07
Calls, WhatsApp & Marketing Communications
- By submitting an enquiry, you agree that we may contact you by phone, SMS, WhatsApp or email about that enquiry, even if your number is registered on the National Do Not Call (DND) registry.
- We will send promotional messages only with your consent and in line with TRAI regulations.
- You can opt out of marketing at any time by clicking “unsubscribe”, replying “STOP”, or contacting us. Service messages about an active Project will continue.
- We never sell or rent your contact details to anyone.
08
Cookies & Analytics
Cookies are small text files stored on your device. We use:
- Essential – Needed for the Website and forms to work securely. These cannot be switched off.
- Analytics – Help us understand visitor numbers and behaviour, using tools such as [Google Analytics]. Data is aggregated wherever possible.
- Marketing – Measure the performance of our ads, using tools such as [Meta Pixel / Google Ads], and show you relevant ads on other platforms.
- Third-party embeds – The embedded Google Map in our “Where to Find Us” section and social media links may set their own cookies.
09
Who We Share Your Data With
We share personal data only as needed, and we require our partners to keep it confidential and secure:
- Project partners: architects, structural engineers, surveyors, soil-testing labs, subcontractors and site supervisors working on your Project.
- Suppliers & vendors: material suppliers and brand partners, for deliveries to your Site and warranty registration.
- Banks & housing finance companies: when you ask us to support your home loan process.
- Government authorities: local bodies, planning authorities and utility boards for approvals and connections, and law-enforcement or regulators when required by law.
- Service providers: website hosting, email, cloud storage, CRM, analytics, payment and accounting providers, and our chartered accountants and legal advisors.
- Business transfers: a successor entity in the event of a merger, acquisition or restructuring, under the same protections.
We do not sell, rent or trade your personal data.
10
Project Photos & Portfolio
We may use photographs of completed Projects in our “Explore Our Work” gallery, brochures and social media. We will:
- ask for your permission before publishing interior photographs of your home;
- not publish your name, house number, exact address or any identifying personal details without your written consent;
- remove images of your property on request, from the Website and our own social media pages, within a reasonable time.
11
Data Storage & International Transfers
Your data is mainly stored in India. Some service providers (such as email, cloud storage or analytics) may store data on servers outside India. Such transfers are made only to countries not restricted by the Government of India under the DPDP Act, and with appropriate safeguards in place.
12
How Long We Keep Your Data
- Enquiries that did not become Projects – Up to [2 years] from last contact, or earlier if you ask us to delete them
- Client Project records, drawings and agreements – For the Project duration plus the warranty period, and up to [8 years] thereafter for legal claims
- Invoices, payment and tax records – At least 8 years, as required under the Income Tax and GST laws
- Marketing preferences – Until you withdraw consent
- Analytics and cookie data – As set by the respective tool, typically up to 14–26 months
- CCTV footage – Up to [30 days], unless needed for an investigation
After the retention period ends, data is securely deleted or anonymised.